1. Data Controller
This Clarification Text Regarding the Protection and Processing of Personal Data has been prepared within the scope of the Personal Data Protection Law No. 6698, by LILAC HOME WEAR, to explain the purposes for which the personal data of our customers, members, visitors, and users are processed, with whom they may be shared, by what methods they are collected, and the rights of personal data owners.
Data controller:
E-mail: lilacdestek@ugrtekstil.net
Instagram: @lilachomewearr
Phone / WhatsApp: 0545 889 75 58
As LILAC HOME WEAR, we attach importance to the privacy of your personal data and take care to process your data lawfully, transparently, securely, and proportionately.
2. Personal Data Processed
If you shop on our website, create a membership, use contact forms, reach us via our WhatsApp support line, or permit our campaign announcements, the following personal data may be processed:
- Name and surname
- Phone number
- Email address
- Delivery and billing address
- Order information
- Payment method information
- Invoice information
- Return and exchange request information
- Customer support correspondence
- IP address
- Cookie data
- Site usage and transaction records
- Campaign, information, and commercial communication permission preferences
LILAC HOMEWEAR does not directly store your card information during payment transactions. Payment transactions are carried out through contracted payment institutions and secure payment infrastructures.
3. Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
- Receiving, preparing, and delivering your orders
- Providing information about products, sizes, stock, orders, and shipping processes
- Issuing invoices
- Processing payments
- Evaluating your return and exchange requests
- Managing customer satisfaction and support processes
- Creating and managing your membership account
- Sending campaign, discount, new collection, and informational announcements
- Ensuring the security of the website
- Fulfilling legal obligations
- Responding to requests from authorized public institutions and organizations
- Improving service quality and enhancing user experience
LILAC HOMEWEAR processes personal data only to the extent necessary and in accordance with relevant legislation.
4. Method of Personal Data Collection
Your personal data may be collected electronically or physically through the following channels:
- Website membership and order forms
- Payment page
- Contact and support forms
- WhatsApp support line
- Email correspondence
- Social media accounts
- Cookies and similar technologies
- Shipping, payment, and e-commerce infrastructure providers
Your data may be processed based on your explicit consent, the establishment or performance of a contract, fulfillment of legal obligations, legitimate interests, and other legal reasons stipulated by law.
5. Transfer of Personal Data
Your personal data may be shared with the following individuals and organizations to ensure the complete provision of services:
- Shipping companies
- Payment infrastructure providers
- E-commerce infrastructure providers
- Accounting and financial consultants
- Legal advisors
- Software, hosting, and technical support providers
- Authorized public institutions and organizations
- Business partners and service providers
These shares are made only to the extent necessary for the performance of the service, fulfillment of legal obligations, and management of customer processes.
6. Retention Period of Personal Data
Your personal data is retained for the period required by the processing purpose and for the legal retention periods specified in the relevant legislation.
Information regarding order, invoice, payment, return, and exchange processes may be stored for specific periods within the scope of legal obligations. Upon expiration of the retention period, your personal data is deleted, destroyed, or anonymized.
7. Commercial Electronic Message Consent
Your explicit consent is obtained for the transmission of campaign, discount, new product, collection, announcement, and similar information to you.
In this context, commercial electronic messages may be sent to you via email, SMS, phone, WhatsApp, or similar communication channels.
You can withdraw your commercial communication consent at any time, use the unsubscribe methods provided in the messages sent to you, or convey this request by contacting us.
8. Rights of the Personal Data Owner
As a personal data owner within the scope of KVKK, you have the following rights:
- To learn whether your personal data is being processed
- To request information if it has been processed
- To learn the purpose of processing and whether it is used in accordance with its purpose
- To know the third parties to whom it has been transferred domestically or abroad
- To request rectification if it is incomplete or incorrectly processed
- To request its deletion or destruction in accordance with the legislation
- To request notification of rectification, deletion, or destruction to third parties to whom it has been transferred
- To object to the occurrence of a result against you due to analysis exclusively by automated systems
- To request compensation for damages if you suffer damage due to unlawful processing
You can submit your requests regarding these rights to [email address] or in writing to [company address].
9. Application and Communication
Your applications within the scope of KVKK will be evaluated as soon as possible and within legal periods, depending on the nature of the request.
Contact:
E-mail: lilacdestek@ugrtekstil.net
Instagram: @lilachomewearr
Phone / WhatsApp: 0545 889 75 58