1. Parties
This Distance Sales Agreement is established electronically between the seller, whose information is provided below, and the buyer, who places an order through the website.
Seller Information
E-mail: lilacdestek@ugrtekstil.net
Instagram: @lilachomewearr
Phone / WhatsApp: 0545 889 75 58
Buyer Information
Full Name: Customer information provided during the order
Address: Delivery/invoice address provided during the order
Phone: Phone number provided during the order
Email: Email address provided during the order
By placing an order through the website, the buyer declares that they have read, understood, and accepted the terms of this agreement.
2. Subject of the Agreement
The subject of this agreement is the determination of the sale, delivery, return, and exchange processes of the products ordered electronically by the buyer from the LILAC HOMEWEAR website, as well as the rights and obligations of the parties.
The agreement is regulated within the scope of the Consumer Protection Law No. 6502, the Distance Contracts Regulation, and other relevant legal regulations.
3. Product Information
The basic characteristics of the products subject to sale, the sales price, payment method, delivery conditions, and campaign information, if any, are available on the product page and the order confirmation screen on the website.
Before completing the order, the buyer reviews and accepts the basic characteristics, price, shipping and delivery conditions, and return/exchange terms of the product.
4. Nature of the Products
LILAC HOMEWEAR is a loungewear brand that prioritizes comfort without sacrificing style.
The brand's collections are based on soft textures, carefully designed patterns, timeless lines, and pieces that adapt to daily life.
Due to the area of use and hygiene sensitivity of loungewear products, particular attention is paid to whether the product is in a condition suitable for resale during return and exchange processes.
5. Order Placement
After selecting products through the website, the buyer completes the cart and payment steps to place their order.
For the order to be completed, the buyer must enter their delivery and invoice information accurately, completely, and up-to-date.
The buyer is responsible for any delays or inability to deliver due to incorrect or incomplete address, phone, or contact information.
6. Payment
The buyer pays the order amount using one of the payment methods offered on the website.
Payment methods may include credit card, debit card, bank transfer/EFT, cash on delivery, or other active payment options on the website.
The order preparation process does not begin until the payment transaction is completed.
LILAC HOMEWEAR may request additional verification for an order in cases where it deems necessary for security reasons.
7. Invoice
The invoice for the order is prepared in accordance with the information shared by the buyer during the order.
The buyer accepts that the invoice information is accurate and complete.
The invoice may be sent to the buyer electronically or during product delivery.
8. Shipping Process
Orders are carefully prepared and delivered to cargo within 1-3 business days after payment confirmation.
Shipping departure time may vary depending on order intensity, product stock status, campaign periods, public holidays, and operational processes.
During public holidays, Bayram (religious holiday) and campaign periods, there may be slight changes in shipping departure times due to high volume.
When the order is shipped, the buyer is notified with shipping tracking information.
9. Delivery Process
Cargo delivery time may vary depending on the buyer's region, the cargo company's operational intensity, and the delivery address.
In case the package is damaged, opened, or harmed during delivery, the buyer is advised to have a report prepared with the cargo officer and notify the LILAC HOMEWEAR support line.
LILAC HOMEWEAR is not directly responsible for delays caused by the buyer's absence at the address, incorrect delivery information, or issues arising from the cargo company.
10. Right of Withdrawal
The buyer can create a return or exchange request within 14 days after receiving their order.
For the right of withdrawal to be exercised, the product must be unused, unwashed, with its tag intact, odorless, stain-free, and in a condition suitable for resale.
The return or exchange request must be communicated via the WhatsApp support line or through the form on the website, along with the order number.
11. Return and Exchange Conditions
The following conditions must be met for products to be returned or exchanged:
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The product must be unused.
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The product must be unwashed.
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The product's tag must not be removed or torn.
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The product must be free of perfume, sweat, makeup, deodorant, stains, or odors.
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The product must be in a condition suitable for resale.
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The product must be sent with its original packaging and accessories, if any.
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A return/exchange request must be created with the order number.
Due to hygiene reasons, returns and exchanges are not accepted for products that have been used, washed, had their tags removed, have perfume/sweat/makeup/deodorant traces, are odorous, stained, or are not suitable for resale.
Once the product reaches us, it undergoes a quality control process. For products found suitable for return or exchange after quality control, the process is initiated.
12. How to Create a Return or Exchange Request?
The buyer can create a return or exchange request through the following channels:
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WhatsApp support line: [Phone Number]
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Website return/exchange form: [Form Link]
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Email: [Email Address]
When creating a request, the order number, full name, contact information, reason for return/exchange, and type of transaction requested must be clearly stated.
The processing time may be extended for unapproved, unannounced, or unmarked shipments that lack order information.
13. Return Shipping Process
The buyer is responsible for securely packaging the product for return or exchange shipments.
The product must be packaged in a way that prevents damage during transport and sent using the agreed-upon cargo information.
Which party bears the shipping cost is determined by the campaign conditions of the relevant order, the reason for return/exchange, and applicable legislation.
In situations caused by LILAC HOMEWEAR, such as sending the wrong, defective, or faulty product, the shipping process is evaluated based on customer satisfaction.
14. Refund Process
After the returned product reaches us, the quality control process is completed.
For products that meet the return conditions, the refund is made to the card or bank account used for payment within 1-7 business days after quality control approval.
Refunds are processed using the payment method used during the order.
In cases where the payment card has been cancelled, the bank account closed, or due to technical issues originating from the payment infrastructure, the process is evaluated through the relevant bank or payment institution.
Legal periods and rights arising from consumer legislation are reserved.
15. Bank Reflection Period
After the refund is completed by LILAC HOMEWEAR, the time it takes for the amount to be reflected on the card or bank account may vary depending on your bank.
This process may differ depending on the banks' transaction intensity, payment infrastructure, and card/bank procedures.
LILAC HOMEWEAR is not responsible for the bank reflection period once the refund process is completed through its own system.
16. Exchange Process
For products for which an exchange request has been approved, the process is carried out according to the stock status of the desired new product.
If the desired product is in stock, the shipping process is initiated.
If the desired product is out of stock, the buyer may be offered alternative products, waiting options, or a refund.
If there is a price difference, the difference may be requested from the buyer or refunded.
17. Cases Where the Right of Withdrawal Cannot Be Exercised
Returns or exchanges may not be accepted in the following situations:
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Used products
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Washed products
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Products with tags removed or damaged
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Products with perfume, sweat, deodorant, makeup traces, or odors
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Stained, deformed, or products not suitable for resale
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Products identified as used due to hygiene reasons
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Products damaged due to buyer's use
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Products falling under the exception of the right of withdrawal within the scope of legislation
18. Stock and Supply Status
If a product is out of stock after an order is placed, a systemic stock error occurs, or it cannot be supplied, LILAC HOMEWEAR will inform the buyer.
In this case, the buyer may be offered alternative products, waiting options, or a refund.
If the buyer prefers a refund, the payment will be returned in accordance with the payment method used.
19. Campaign Products
For campaign products, return and exchange conditions may be additionally specified in the campaign description.
If there is a gift, discount, multiple purchase, or set advantage for products purchased within the scope of a campaign, the return/exchange process is evaluated considering the integrity of the campaign.
For products sold as a set, the entire set may need to be returned.
20. Buyer's Responsibilities
The buyer is responsible for;
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Entering order information correctly,
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Reviewing product descriptions,
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Checking size, color, and product features,
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Protecting the received product in accordance with return/exchange conditions,
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Submitting the return/exchange request within the specified period,
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Packaging and sending the product securely.
21. Seller's Responsibilities
LILAC HOMEWEAR is responsible for;
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Preparing the order in accordance with the specified conditions,
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Delivering the product to cargo in a sound and careful manner,
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Informing the buyer about the order and shipping process,
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Evaluating return/exchange requests according to the specified terms,
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Fulfilling its legal obligations.
22. Force Majeure
Situations beyond the control of the parties, such as natural disasters, epidemics, wars, strikes, disruptions in cargo operations, infrastructure problems, public holidays, decisions of public authorities, internet or system outages, are considered force majeure.
In cases of force majeure, there may be delays in the fulfillment of the parties' obligations.
23. Resolution of Disputes
In disputes arising from this agreement, consumer arbitration committees, consumer courts, and authorized authorities are assigned and authorized within the scope of current legislation.
The buyer may exercise their legal rights in case of a dispute.
24. Enforceability
By completing their order through the website, the buyer declares that they have read, understood, and electronically accepted this Distance Sales Agreement.
This agreement comes into force upon order confirmation.